1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your chopsticks reusable?
Yes. All Stixelle chopsticks are designed for repeated use and are more sustainable than disposable ones.
6. What materials are your chopsticks made from?
We offer:
- Natural bamboo and wood
- Premium stainless steel
- Food-grade plastic and resin
All materials are safe, durable, and clearly described on each product page.
7. Are they suitable for beginners?
Yes. Many of our sets include beginner-friendly designs with better grip and balance to help new users learn comfortably.
8. Are the chopsticks dishwasher safe?
Most wooden and bamboo chopsticks are best hand-washed. Stainless steel models are fully dishwasher safe. Care instructions are included with each set.
9. Do you offer gift sets?
Yes. We have beautiful gift-ready sets perfect for housewarmings, weddings, holidays, and special occasions.
10. Are they suitable for hot foods?
Yes. All our chopsticks are heat-resistant and safe for use with hot soups, stir-fries, and grilled dishes.
11. How long do they last?
With proper care, our chopsticks can last for years. Stainless steel versions are particularly long-lasting.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my chopsticks arrive damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.